Download instructions for Wizard of Words, Easy Bibliography, Writer's Companion, Hollywood Screenplay Pro, StoryCraft, Biblioscape, InkLink, and Boardmaster are accessed via the download link contained on the receipt for your order; receipts arrive automatically shortly after you submit your online, or phone, order.
IF YOU DO NOT RECEIVE ANY EMAIL CONFIRMATION OF YOUR DOWNLOAD ORDER WITHIN THREE HOURS, you need to try doing the following:
1.) If you saved the confirmation webpage that appeared immediately after you submitted the order, look at it. It contains all the information you need to take you to the download site; it also includes the password and username information.
2.) See whether the email confirmation receipt was treated as spam by your email program. If so, it might be found in your "spam" folder, "trash" or "delete" folder. Search for any email that came from emailreceipts@techwritesoft.com
3.) If none of the above was successful and you have not received download instructions for either Writer's Companion, Hollywood Screenplay Pro, StoryCraft, Biblioscape, InkLink, or Boardmaster, send email to
— and be sure to include the exact phrase "software questions" in the subject line of your email (this ensures that it will not be lost amongst our spam and will be speedily directed to the proper department). When you send the email, be sure to include all the following:name of product, your name, phone number, email address, and alternate email address, if you have one (this is important especially if problems with your email), and a FAX number, if you have one; and be sure to state that you "have not received the receipt in order to download the product"AND ALSO BE SURE THAT YOUR EMAIL PROGRAM WILL ACCEPT ALL EMAILS COMING FROM
(In other words, in order to ensure that you will receive our response to your email, be sure that your spam-protection program is set to allow this email to reach you and/or that our address is listed as an allowed address in your email program. This is sometimes referred to as "whitelisting" or removing a "blacklisting.") IF YOU DO NOT RECEIVE A RESPONSE TO YOUR EMAIL REQUEST (item #3 above) AFTER 24 HOURS, please read this:
If you have followed the above directions for submitting your request (item #3 above), we will continue periodically to attempt to respond to that request for download instructions for the next 24 hours. If, after 24 hours, you have still not received a response from us, there is surely a problem with your email program. Therefore, after 24 hours has passed, please email us again (
) with "software questions" in the subject line, but this time please include all the following:name of product, your name, address, phone number, email address, and alternate email address, if you have one, and a FAX number, if you have one; and be sure to state that "it has been 24 hours, and this is the SECOND request for download instructions."We will then call you (and if you do not answer, we will mail the download instructions to you).