Your Writer's SuperCenter HELP CENTER
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Waiting for download to arrive for either MasterWriter, Power Structure, StoryBase, StyleWriter, or Writers Blocks...
This list is repeated at bottom of each page for easy access.
Download instructions for MasterWriter, Power Structure, StoryBase, StyleWriter, and Writers Blocks are not sent automatically but are sent out by the individual manufacturers of those products, usually within 8 hours (typically much sooner).
IF YOU DO NOT RECEIVE DOWNLOAD INSTRUCTIONS WITHIN EIGHT HOURS, you need to try doing the following:
1.) See whether the email containing download instructions was treated as spam by your email program. If so, it might be found in your "spam" folder, "trash" or "delete" folder. Search for any email that has the name of the product you ordered.
2.) If you are still unable to find download instructions for either MasterWriter, Power Structure, StoryBase, StyleWriter, or Writers Blocks, send email to the following respective manufacturers:
for MasterWriter download instructions: email@example.com
When you send the email, be sure to include all the following:
for Power Structure download instructions: [this email also requires that you include the exact phrase "software questions" in the subject line; and be sure your spam settings are set to allow emails from exis.net, as that is the domain of the email from which you'll receive any responses]
for StoryBase download instructions: firstname.lastname@example.org
for StyleWriter download instructions: email@example.com
for Writers Blocks download instructions: firstname.lastname@example.org [this email also requires that you include the exact phrase "software questions" in the subject line; and be sure your spam settings are set to allow emails from exis.net, as that is the domain of the email from which you'll receive any responses]
name of product, your name, phone number, email address, and alternate email address, if you have one (this is important especially if problems with your email), and a FAX number, if you have one; and be sure to state that you "ordered from Writers SuperCenter, but have not received the download instructions"
AND ALSO BE SURE THAT YOUR EMAIL PROGRAM WILL ACCEPT ALL EMAILS COMING FROM the manufacturer's email address (above). (Note, however, that for Power Structure or Writer's Blocks, you need to allow emails coming from exis.net.) In other words, in order to ensure that you will receive their response to your email, be sure that your spam-protection program is set to allow their email to reach you and/or that their address is listed as an allowed address in your email program. This is sometimes referred to as "whitelisting" or removing a "blacklisting."
IF YOU DO NOT RECEIVE A RESPONSE TO YOUR EMAIL REQUEST (item #2 above) AFTER 24 HOURS, please read this:
If you have followed the above directions for submitting your request (item #2 above), the manufacturer will continue periodically to attempt to respond to that request for download instructions for the next 24 hours. If, after 24 hours, you have still not received a response from us, there is surely a problem with your email program. Therefore, after 24 hours has passed, please email the manufacturer again, but this time please include all the following:
name of product, your name, address, phone number, email address, and alternate email address, if you have one, and a FAX number, if you have one; and indicate the best time that you can be reached by us via telephone (specify your time zone); and be sure to state that "it has been 24 hours since I requested download instructions for my Writers SuperCenter product, and this is the SECOND request for download instructions."
The manufacturer will call you if other attempts fail.
Problem with using the online order-form - click here.
Waiting for download/registration to arrive for either Wizard of Words or Easy Bibliography - click here.
Waiting for download to arrive for either Writer's Companion, Hollywood Screenplay Pro, StoryCraft, or SermonBase - click here.
Waiting for download to arrive for either MasterWriter, Power Structure, StoryBase, StyleWriter, or Writers Blocks - click here.
Waiting for CD (physical software) to arrive - click here.
Problem with starting StoryCraft Software - click here.
Problem with Registering or Unlocking Hollywood Screenplay Software for Permanent Use - click here.
Software is not working properly and other questions about using your particular software - click here.